This appears to be a set of guidelines or instructions related to managing and responding to the information displayed about phone numbers on a public platform, potentially a service like Is It Safe, where users can rate and comment on phone numbers. Here’s a breakdown of the key points and the actions users can take:
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Private Numbers:
- The platform doesn't explicitly indicate if a number is private to protect it from misuse by automated systems.
- Private numbers are given neutral ratings and descriptions to prevent them from being targeted.
- If a private number has been incorrectly rated or flagged, users can contact support to resolve the issue.
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Company Numbers:
- Companies can manage the information associated with their numbers by adding positive ratings, descriptions, and links to their websites.
- This is a way for companies to engage with potential customers and control the narrative around their phone numbers.
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Clearing User Ratings:
- For Private Numbers: User ratings for private numbers should not appear on the platform. If they do, users should contact support to have them removed.
- For Company Numbers: The platform acknowledges that negative ratings may occur, and it suggests that companies can use legal recourse if they believe the ratings are harmful or untruthful. Companies are encouraged to use the platform to communicate with customers and manage their reputation.
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Telemarketing or Call Center Numbers:
- Companies engaged in telemarketing are advised to maintain high standards of service and implement a code of conduct to ensure fair and polite interactions.
- These companies can use the platform to provide information about their numbers, explain their principles, and offer a contact point for customer complaints or feedback.
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Contacting Support:
- Users can reach out to the platform's support team via the provided email address for any issues related to the ratings or information associated with their phone numbers.
These instructions aim to balance the protection of private information with the open nature of the platform, allowing both individuals and businesses to manage the information related to their phone numbers effectively.